Terms of Service

Last updated: November 8, 2025

Agreement Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and QUILT LOGGER LLC, a Michigan Limited Liability Company ("Company," "we," "us," or "our") regarding your use of our quilting business management software platform (the "Service"). Please read these terms carefully before using our services. By using Quilt Logger, you agree to be bound by these terms.

1. Acceptance of Terms

•By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
•If you do not agree to these Terms, you may not access or use the Service.
•These terms apply to all users of the Quilt Logger platform.
•We reserve the right to update these terms at any time without prior notice.

2. Description of Service

•QUILT LOGGER LLC is a cloud-based software platform designed specifically for longarm quilters who operate quilting businesses.
•Services include customer management, quilt tracking, pricing calculations, and reporting.
•We reserve the right to modify or discontinue services at any time.
•Service availability may be affected by maintenance, updates, or unforeseen circumstances.

3. Subscription and Payment Terms

•The Service is provided on a monthly subscription basis. Your subscription will automatically renew each month unless canceled in accordance with Section 9 (Termination).
•Payment is due in advance for each monthly billing period. We use Stripe, Inc. as our payment processor. By providing payment information, you authorize us to charge your designated payment method for all applicable fees.
•IMPORTANT NOTICE: Your subscription will automatically renew for successive monthly periods unless you cancel before the next billing date. You will be charged the then-current subscription fee for each renewal period. You may cancel your subscription at any time through your account settings or by contacting our support team.
•All subscription fees are non-refundable. No refunds or credits will be provided for unused portions of your subscription period.
•If payment is not received by the due date, your account may be suspended or terminated immediately without notice.

4. User Accounts and Security

•You may create only one account per email address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
•If you lose access to your account, you may reset your password using our password recovery system. We may require identity verification before granting access to your account.
•You must notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any losses resulting from unauthorized use of your account.

5. Acceptable Use

•You may use the Service solely for managing your legitimate quilting business operations in accordance with these Terms and applicable law.
•You will not attempt to gain unauthorized access to our systems.
•Attempt to reverse engineer, modify, or create derivative works of the Service.
•You will not upload malicious code or interfere with service operation.
•You will respect the intellectual property rights of Quilt Logger and other users.
•You will maintain accurate records and comply with applicable laws.

6. Data Ownership and Export

•You retain ownership of all data you input into the Service, including customer information, quilt records, and business data ("Customer Data").
•You may export your Customer Data at any time while your subscription is active. Upon account termination or expiration, you will have 90 days to export your data before it becomes inaccessible through the Service interface.
•We do not claim ownership of your data. You may export your data at any time in a portable format.
•You may delete your account and all associated data at any time. However, we may retain your data for a reasonable period for legal compliance or legitimate business purposes.
•We will retain your Customer Data for a maximum of two (2) years after account termination for backup and recovery purposes, after which it will be permanently deleted from our systems.

7. Intellectual Property and Copyright

•Service License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription term.
•Company Ownership: The Service, including all software, technology, content, and intellectual property rights therein, remains our exclusive property or that of our licensors.
•Customer Data License: You grant us a limited license to process, store, and transmit your Customer Data solely to provide the Service to you.

8. Privacy and Data Security

•Privacy Policy: Our collection and use of personal information is governed by our Privacy Policy, which is incorporated herein by reference.
•Data Security: We implement industry-standard security measures, including encryption, to protect your Customer Data. However, no system is completely secure, and we cannot guarantee absolute security.
•No Data Sharing: We do not share, sell, or transfer your Customer Data to any third parties except as necessary to provide the Service (such as through our hosting and payment processing partners) or as required by law.

9. Termination

•You may terminate your subscription at any time by canceling through your account settings or contacting our support team. Termination will be effective at the end of your current billing period.
•We may terminate or suspend your account immediately without notice if: You fail to pay subscription fees when due or You breach these Terms or We determine, in our sole discretion, that termination is necessary to protect our business interests
•Upon termination: Your access to the Service will cease, You will remain responsible for all charges incurred through the termination date, You may export your Customer Data as described in Data Ownership and Export.

10. Limitation of Liability

•Service Disclaimer: The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
•Limitation of Damages: In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption, regardless of the theory of liability.
•Liability Cap: Our total liability to you for any claims arising from or relating to the Service shall not exceed the amount of fees paid by you in the twelve (12) months preceding the event giving rise to liability.

11. Support

•We will use commercially reasonable efforts to respond to support requests within twenty-four (24) hours of submission through our designated support channels.

12. Third-Party Services

•The Service integrates with third-party services, including: Stripe, Inc. for payment processing, and AWS for hosting, storage, and other services.
•These services have their own terms and conditions, which you should review before using them.
•We are not responsible for the performance of these third-party services.

13. Modifications to Terms

•We may modify these Terms at any time by posting revised Terms on our website. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the modified Terms.

14. Dispute Resolution

•Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.
•Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Monroe, Michigan.
•Class Action Waiver: You agree that any arbitration shall be conducted in your individual capacity only and not as a class action or other representative action, and you expressly waive your right to file a class action or seek relief on a class basis.

15. General Provisions

•Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
•Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
•Assignment: You may not assign these Terms without our written consent. We may assign these Terms at any time.
•Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

16. SMS/Mobile Messaging Terms

•Program Description: Quilt Logger enables transactional SMS updates to your customers about quilt project status (started, in progress, completed, ready for pickup). No marketing messages are sent through this program.
•Message Frequency: Message frequency varies based on project activity.
•Fees: Message and data rates may apply.
•Opt-Out: You can cancel at any time by replying STOP to any message. You may also request opt-out by contacting your quilting service provider directly or emailing support@quiltlogger.com.
•Help: For help, reply HELP to any message or contact support at support@quiltlogger.com or +1-734-340-0140.
•Eligibility: By enrolling, you represent you are the account holder or have the account holder’s permission for the mobile number provided and that you are 18 years or older.
•Carrier Liability: Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier network coverage and device compatibility.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@quiltlogger.com

Address: Quilt Logger, PO Box 116, Milan, MI 48160-0116

Phone: 1-734-340-0140

By using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them.